Refund policy

Woodmoney Return & Exchange Policy

At Woodmoney, we’re committed to ensuring your satisfaction with every purchase. Please review our return and exchange policy carefully to understand our terms and conditions.

1. Exchanges Only Policy
We accept exchanges only; we do not offer refunds. If you're not fully satisfied with your purchase, we’re happy to assist you with an exchange for another size, colour, or product of equal value.

2. Conditions for Exchange
To be eligible for an exchange, items must meet the following criteria:

• The item must be unworn, unwashed, and in its original packaging with all tags attached.
• Exchanges must be initiated within 30 days of the purchase date.

3. Initiating an Exchange
To start the exchange process:

• Contact our support team at info@woodmoney.store with your order number and details of the item you wish to exchange.
• Once your request is approved, we’ll provide further instructions, including where to ship the item.

4. Exchange Shipping

• Customers are responsible for all return shipping costs.
• We recommend using a trackable shipping method to ensure safe delivery of your item back to us.

5. Damaged or Defective Items
If you receive an item that’s damaged or defective, please reach out to us immediately. We’ll work with you to provide an exchange for the same item at no additional cost.

For any questions or concerns about our exchange policy, please don’t hesitate to contact us at info@woodmoney.store. Thank you for choosing Woodmoney!